Refund Policy

1. No Refund Policy

Important: Once the thesis generation process has started and API costs have been incurred, refunds are not possible.

Thesis Factory uses premium AI models and external APIs that incur immediate costs when processing your requests. These costs are non-recoverable once the generation process begins.

2. When Refunds Are Not Available

We cannot provide refunds in the following situations:

  • After the generation process has started
  • If you are not satisfied with the generated content quality
  • If the generated content does not meet your academic requirements
  • If you change your mind after payment
  • For technical issues on your end (browser, internet, etc.)
  • If you fail to review or edit the generated content before submission

3. Service Credits (Exceptional Cases)

In rare cases of service failure on our end, we may offer service credits instead of monetary refunds:

  • Complete service outage lasting more than 24 hours
  • Technical errors preventing any content generation
  • Verified payment processing errors

Service credits are provided at our sole discretion and are not guaranteed.

4. Best Practices to Avoid Disappointment

To ensure satisfaction with our service:

  • Review your thesis topic carefully before submission
  • Provide clear, specific parameters for generation
  • Start with smaller page counts to test quality
  • Allow adequate time for review and editing
  • Use the generated content as a starting point, not a final product
  • Verify that all requirements are met before payment

5. Understanding AI-Generated Content

Please understand that AI-generated content may:

  • Require editing and refinement for academic standards
  • Need additional research and source verification
  • Contain factual inaccuracies that need correction
  • Require personalization for your specific requirements

Our service provides a foundation for your academic work, not a finished product ready for submission.

6. Payment Processing

All payments are processed securely through WayForPay. Once payment is confirmed and the generation process begins, the transaction is considered complete and non-refundable.

7. Technical Support

If you encounter technical issues:

  • Contact our support team immediately
  • Provide detailed information about the issue
  • Include screenshots or error messages when possible
  • Allow reasonable time for troubleshooting

Technical support does not guarantee refunds but may help resolve issues affecting your service experience.

8. Agreement to Terms

By proceeding with payment for Thesis Factory services, you acknowledge that:

  • You have read and understood this refund policy
  • You accept that refunds are not available once generation starts
  • You understand the nature of AI-generated content
  • You agree to review and edit generated content
  • You accept the financial risk of the service

9. Questions Before Purchase

If you have questions about this policy or our service, please contact our support team before making a purchase. We're happy to clarify any concerns to ensure you make an informed decision.

10. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of the service constitutes acceptance of any modifications.